FAQ

Shipping

Design Balestri will ship all in-stock items within 3 business days (upon receipt of payment). Please allow up to 3 weeks for out-of-stock items as each piece is individually made. Custom pieces will be shipped upon final approval.

Quality Guarantee

The fusing process makes the glass pieces inherently strong and durable. Since any glass can be scratched if rubbed against rough surfaces, Design Balestri does not offer guarantees against scratching. If what you receive does not live up to your expectations, you may return it for a full refund (less shipping) within 14 days of delivery date.

Each jewelry piece is hand made and you’ll love wearing it and the compliments you get when you do!  Although the fusing process creates great strength and durability in the glass, a little TLC goes a long way!  Just like a cell phone, glass can break if dropped, or scratch if rubbed against a rough surface, so be mindful in certain situations.  

Custom Orders

If there is something you want and don’t see we are happy to accommodate custom orders. Just contact Suzanne! Prices will vary depending on the design.

Product Care

Cleaning – The glass portion of your piece is easily cleaned with water alone, or glass cleaner – just make sure to spray the cleaner on a cloth and THEN wipe the glass so as not to get the cleaning chemicals on the other non-glass elements of your piece.

Storage – If your piece contains sterling silver, you can slow the process of oxidation (tarnishing) by storing your piece in a ziploc baggie and preferably in a cool dark place (such as a jewelry box!) when you are not wearing it.  Ant- tarnish squares placed inside the baggie will also preserve the silver.  If the silver becomes dull or starts to tarnish, a quick rub with a polishing cloth will restore it in seconds!  Also, the more you wear it the shinier it stays since our skin is a natural polisher!

Always put your jewelry on last to avoid spraying perfumes, hairspray and other substances. Jewelry should be removed before showering, swimming, handling cleaners or other chemicals.